Privacy Policy

1. Introduction

Evolve IQ Healthcare (“we”, “us”, “our”) provides Revenue Cycle Management (RCM), Medical Billing, Coding, Prior Authorization, and AR services. We are committed to protecting personal data, including Protected Health Information (PHI) under HIPAA.

2. Information We Collect

2.1 Personal Information
– Name, email, phone
– Business and job details
– Inquiry form data
– Website analytics (IP, cookies)

2.2 Protected Health Information (PHI)
When serving healthcare clients, we may process:
– Patient demographics
– Insurance details
– Clinical coding information
– Treatment and visit data
– Claims, billing, ERA/EOB data

3. How We Use Information

– Perform medical billing and RCM services
– Verify benefits & eligibility
– Submit, track, and manage claims
– Post payments and manage AR
– Conduct coding & auditing
– Improve website & communication
– Send marketing messages (optional; opt-out available)

4. How We Share Information We may share information with:

– Providers and practice groups
– Clearinghouses
– Payers and insurance companies
– Authorized subcontractors (under BAA)
– Regulators (if legally required)

We do not sell personal information or PHI.

5. HIPAA Compliance Evolve IQ Healthcare:

– Signs BAAs with covered entities
– Uses minimum necessary data
– Follows HIPAA privacy, security, and breach rules
– Provides breach notifications when applicable
– Ensures employees receive HIPAA training

6. Data Security We maintain appropriate security measures such as:

– Data encryption
– Multi-factor authentication
– Role-based access control
– Activity tracking and audit logs
– Secure hosting environments
– Regular risk assessments

7. Data Retention

– PHI: retained per BAA requirements
– Web logs: retained per analytics policy
– You may request deletion when legally allowed

8. Cookies & Tracking We use:

– Essential cookies
– Analytical cookies
Cookie banner provided for consent.

9. Your Rights Depending on the jurisdiction (HIPAA, GDPR, CCPA):

– Access, correction, deletion
– Opt out of marketing communication
– Receive an accounting of disclosures
– Request limits on PHI use
– Revoke authorizations anytime
Contact: privacy@evolveiqhealthcare.com

10. Policy Updates

We may update the Policy periodically.

11. Contact

Privacy Officer
Evolve IQ Healthcare
Email: privacy@EvolveIQTech.com